LBP
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Delivery & FAQs

When should I expect my order? 

The LBP kitchen bakes three days a week. We aim to dispatch orders within 7 working days. 

Should you have a specific date or day you would like a delivery, do get in touch and we will try our utmost to make it happen for you!

 

How long will the product last? 

Your Lady B goods will last for at least 8-10 days, or even longer if you pop them in a lovely airtight container once you receive them. 

 

Can I order more biscuits than what is stated in the online shop within gift boxes?

Absolutely! Just drop us an email at ladyb@ladybakewellpark.com and we can chat about what you're looking for! 

We can help with parties, hen do's, baby showers, bahmitzvah's, wedding favours - anything a personalised biscuit can get involved with, we are there, be it 15 or 1000 biscuits! 

 

Will each biscuit look the same? 

The simple answer is "NO". Each biscuit is handmade, rolled with fresh icing which is hand marbled. Therefore, the nature of the product is that every biscuit is different and no two biscuits are the same! 

 

Why is there no Royal Mail shipping offered?

Unfortunately, we can not guarantee the delivery process of Royal Mail without using their signed for service, which works out more costly than our courier service. The nature of the LBP product - that is, a freshly baked and needs to be consumed super soon good - means we need to be absolutely sure you receive your product as soon as it's ready to leave the kitchen. Due to some parcels having gone MIA in the past via Royal Mail, we think our courier service is the most trusted service we can provide to ensure the best and highest quality of OUR service. 

 

Allergen Note:

Lady B offers the personalised biscuits, the brownie, and the Bakewell's - the three big B's - all gluten free. 

That said, whilst we do everything to ensure our products are not contaminated in the food process, we must inform our customers that products are produced in a kitchen where, most notably, wheat (gluten) and nuts are handled. Other allergens may also be present. 

Do take comfort however, that Lady B is herself a diagnosed coeliac and therefore, does her utmost to ensure the gluten free range is just that, gluten free.