LBP

Privacy Policy

LADY BAKEWELL PARK PRIVACY POLICY

MAY 2018

This privacy notice was created May 2018 and will be renewed annually.


 

About us

At Lady Bakewell Park, we love our customers and value your privacy strongly, and hope to maintain your trust in us when visiting our website and ordering our products.

At no time would Lady B sell, rent or trade any data we hold to any other companies whatsoever - but please do read our Privacy Policy below (ideally with cuppa and biccie in hand) as that outlines exactly what personal data we have, for what purpose, and how we store it.


 

Website Cookies

Our website uses cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites.

Cookies are small data files placed on computers or other devices as you browse this website (and most others). Cookies “remember” when your computer visited our website, and they are useful for us to help make your online shopping experience easier to navigate.

The type of information that we collect via cookies is what pages were viewed, products purchased and your journey around the site.

You can disable cookies via your settings on your device at any time


 

Google Analytics

When someone visits our website, we use a third party service - Google Analytics - to collect standard log in information and visitor behaviour patterns.

This is to help us understand how much traffic each part of the site gets, which helps us to tailor our business to our customers needs. This information is processed in such a way that is completely anonymous for the website visitor.

We do not allow Google to discover the identities of anyone visiting our site.

 

Mailing Lists

We do not hold your data for the purpose of a mailing list.


 

Third Parties

Personal information such as email address, name and postal address are stored within your order history on our website which is hosted by Squarespace.

The Squarespace privacy policy is here: https://www.squarespace.com/privacy/

The same information is also held within your order, on our accounts software which is Xero.

The Xero privacy policy is here: https://www.xero.com/uk/about/terms/privacy/

Most payments are processed via Stripe.

The Stripe privacy policy is here: https://stripe.com/gb/privacy

Some payments are processed via Apple Pay.

The Apple Pay privacy policy is here: https://support.apple.com/en-gb/HT203027

Some payments are processed via Paypal.

The Paypal privacy policy is: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

We use a courier service, APC Overnight couriers, as well as Royal Mail, to deliver your parcels to you. They see your name and address only on packages, and the courier tracking system has a history of orders which would also include your name and address.

APC overnight privacy policy is here: https://apc-overnight.com/site-information/privacy-policy/

Royal Mail privacy policy is here: https://www.royalmail.com/privacy-notice
 

Access to your personal information

 

You are entitled to view, amend, or delete the personal information that we hold. Please email ladyb@ladybakewellpark.com for any further information on this.