Say What

Here you will find a selection of the frequently asked questions for our custommers. If you can’t find the answer you are looking for, please don’t hestitate to get in touch via our contact form…

When should I expect my order?

The LBP kitchen bakes all orders fresh and given their personalised nature, are bespoke. We aim to dispatch orders within 7 - 10 working days, if not sooner, and aim to do so on the bake list you have specified at checkout. IF for any reason we can not accomodate this, we'll be in touch with you personally. 

Should you have a specific date or day you would like a delivery, do get in touch and we will try and make it happen for you. 

How long will the product last?

Your Lady B goods will last for at least 8-10 days, or even longer if you pop them in a lovely airtight container once you receive them. (Between you and me, we've known people keep them for longer, in a secret stash, up to two months or MORE... but often they disappear much quicker than this!)

Can I order more biscuits than what is stated in the online shop within gift boxes?

Absolutely! Just drop us an email at and we can chat about what you're looking for!

We can help with parties, hen do's, baby showers, bahmitzvah's, wedding favours - anything a personalised biscuit can get involved with, we are there, be it 15 or 1000 biscuits!

Will each biscuit look the same?

The simple answer is "NO". Each biscuit is handmade, rolled with fresh icing which is hand marbled. Therefore, the nature of the product is that every biscuit is different and no two biscuits are the same. When you create your biscuit at the template, it may look similar but not exactly like you'll see on the website. 

What are the shipping methods offered?

You offer Royal Mail as our standard shipping service. We can not guarantee delivery if you opt for standard first class as this is not a tracked service. Should your product be lost by Royal Mail, we can only offer a 25% refund. Recorded by Royal Mail is offered as well, and we do also have a Parcelforce service, on request. 

Allergen Note

Lady B offers the personalised biscuits, the brownie, and the Bakewell's - the three big B's - all gluten free.

Vegan biscuits are also available where we use flaxseed and margarine as an alternative.

That said, whilst we do everything to ensure our products are not contaminated in the food process, we must inform our customers that products are produced in a kitchen where, most notably, wheat (gluten) and nuts are handled, and butter and eggs. Other allergens may also be present.

Do take comfort however, that Lady B is herself a diagnosed coeliac and therefore, does her utmost to ensure the gluten free range is just that, gluten free.